South Shore YMCA | Staten Island

Lena535 a month ago

It’s getting worse and worse day by day, too overcrowded, everything is broken and not clean, for instance showers in locker rooms, all they care about is money without providing a decent service. As other reviews state i want to share my experience with the manager Diane Schirripa as well, was very unpleasant and her attitude towards members does not seem welcoming at all. Look how they respond to reviews as if they are a great place and treat members well, and we misunderstood them, no it’s not true and if you guys keep it that way you will lose most of your members. Im canceling my membership ASAP.

Aisha Valeeva 3 months ago

The pool is overcrowded. They made family hours from 5 to 8 and added also classes. So one line is crowded with 40 people and other three lines have 2 people for each. Very inconvenient to swim with so many people and spits all over. It looks more as a swamp rather than pool.

kinza rehman 3 months ago

I’m writing to formally express my concern about the unprofessional conduct of the YMCA Senior Director named Diane, " she refused to give me her full name" , during two separate interactions with me. In the first situation, regarding my child’s enrollment in a swimming class, I had an agency willing to pay for the registration; however, she refused to even speak with the agency and dismissed the matter by stating she was “too busy,” without providing any workable alternative or assistance. In the second situation, following the incident where a staff member did not allow my mother to enter as a guest to watch my child swim, despite my understanding at the time of obtaining my membership that she was permitted to attend . she was dismissive and unreasonable in her responses. When I explained the discrepancy and that I would be documenting the situation, she became hostile, started mocking me n hung up on me, and then refused to take any further calls, leaving the issue unresolved, since im a new member n my membership just renewed for the second month i asked her to then just cancel my membership n refund me my money since there was misrepresentation while selling this membership t

Cherry Jennifer 4 months ago

Very disappointing experience at the YMCA. The issue was not the rules — it was the way we were treated. The instructor spoke in a sarcastic, disrespectful, and humiliating manner in front of my children, talking down to me as if I were a child instead of a parent. My daughters became extremely upset and ended up crying because of how uncomfortable and unwelcome the interaction made them feel. What was even more disappointing was the feeling that the pool is no longer welcoming regular child members unless they are paying for additional lessons or programs. Families who purchase memberships deserve to be treated with kindness, respect, and professionalism. After the incident, I was also disappointed by the cold and dismissive attitude from the front desk staff. Instead of showing empathy or attempting to professionally resolve the situation, I felt ignored and disrespected while trying to discuss the emotional impact this experience had on my children. I was further disappointed by the unwillingness to reasonably address a refund request for the membership despite the distress caused. I truly hope management seriously reviews both staff conduct and customer service standards,

Guozhao Ye 4 months ago

The front desk who took my phone call this Friday was simply rude and did not have an ounce of patient. She interrupted me before I was done and simply said "I did not understand a word you said." For managers in the building, it's the person who works this Friday during AM.